Your questions

You can't find the information you're looking for ? Contact us !

How to obtain the list of the closest resellers?

We invite you to contact our sales department to know the list of resellers located in your region.


Is it possible to leave an appliance at factory to make a sanding / seasoning ?

Our after-sales service can take care of sanding and/or seasoning of your appliance.

We draw your attention on the fact that for electric crepe maker, the power cord must be located under the device and not on its side to be able to sanding/seasoning at the factory. We invite you to contact us by phone +33(0)2 98 53 92 92


Is it possible to rent your equipments?

No, we do not rent our equipments.


I would like to order spare parts, how can I proceed?

By contacting our sales service (by calling +33(0)2 98 53 92 92 or by email at the following address: contact[at]krampouz.com), you will be able to receive a quote and proceed to the order. You just need to communicate the code of the concerned appliance and the desired type of spare part.


Are the selling price factory prices ?

The mentioned selling price is a recommended retail price. We do not apply factory prices.


How to choose your waffle maker?

Further information on our advices section: "how to choose your waffle maker?" to know every details concerning the choice of your equipment.


What is the difference between Brussels waffles and Liège waffles?

Brussels waffles are the light and rectangular waffles we used to dust with icing sugar or cover with whipped cream. Liège waffles are oval and obtained from a piece of dough. They also contain pearl sugar.


How to choose between a gas and an electric crepe maker?

To make the best choice of crepe makers, we invite you to consult our guide “How to choose your crepe maker?” in the tips section.


Machined cast iron or enameled cast iron, what is the difference?

To make the best choice of crepe makers, we invite you to consult our guide “How to choose your crepe maler?” in the tips section.


Concerning gas crepe makers, is the nozzle suitable for city gas or bottle gas?

Our crepe makers are design with a nozzle for butane or propane bottle. The nozzle for city gas is included.


My caste iron is flaking of, what do I do?

Further information on advices section “Caring for your crepe maker” to know effective gesturing necessary to maintain your cat iron crepe maker.


What is the thickness of the plate of the griddle?

The thickness of the plate is 3mm. Thanks to the cooking surface shape and the reinforced supports, the risk of warping is limited to its maximum.


How to clean my griddle plate?

Further information on advices section to know everything about the cleaning of your griddle plate.


How to choose between an enameled and a stainless steel cooking plate?

  • Stainless steel:The stainless steel griddle plates provide additional ease of maintenance and meet the highest standards in food hygiene. Stainless steel is a stainless material whith a very long life and allows a faster heating up than cast iron.
  • Enameled plate: The griddle plate with enameled cast iron takes much longer to heat up than stainless steel griddle plates, but also retain the heat longer.

Offer validity

The information about the availability of the products on the website is updated regularly. Our product offers and our prices are valid as long as they are visible on our website.

Our quotes are valid for a 15 days period from the day of their emission.

For check or bank transfer payment, the availability of the product is appreciated at the day of receipt of your payment by Krampouz.


Rights of withdrawal

In accordance with legal provisions, you have a period of 7 days from receipt of your products to exercise your right of withdrawal from KRAMPOUZ without any reasons or pay penalties , except return fees.

In case of exercising the right of withdrawal within the aforementioned period , only the price of the purchased products and shipping costs will be reimbursed; the cost of return stay at your expense.

The returns have to be in their original condition and complete (packaging, accessories, manuals ...) for commercialization in the new state, and accompanied by a copy of the purchase invoice for optimal management .

Return address:

Krampouz

ZA de Bel Air

29700 Pluguffan

FRANCE


All orders will be shipped once the payment by card, check or bank transfer will be received.

We ask you to follow the indication under according to the chosen payment method:


Check

to send by mail, denominated in the order of Krampouz, by attaching a copy of the quote, your full contact details and your phone number at: Krampouz – ZA de Bel Air – 29700 – Pluguffan – France


Card (limit 800€)

You can pay online thanks to the link which is in your quote confirmation e-mail.

OR

Number, expiration date and cryptogram to communicate:

  • By email: contact[at]krampouz.com
  • By phone: 02 98 53 92 92
  • By fax: 02 98 53 92 93

Bank transfer

Ask our GNI by email at contact@krampouz.com



Deliveries are made to collection points, by transporter or mail service

For crepe makers, planchas, waffle makers, grills etc. delivery is usually made within approx. 10 open days. (may vary depending on the production schedule)

For larger items such as trolleys and furniture, allow up to 6 weeks for delivery.

These delivery times are for information only. Exact delivery times will be confirmed when we receive your quote.

We will dispatch your order once full payment has been received by our services (available payment methods: check, credit card etc.)


General information

If you notice a problem with your order on delivery, mention your reservations (with details of damage) on the transporter’s delivery note. The transporter should be notified of any damage made in transit by registered letter, within 24 hours of delivery.

Please follow the steps below:

1/ OPEN THE PACKAGE IN THE PRESENCE OF THE TRANSPORTER BEFORE SIGNING THE DELIVERY NOTE.

 

2/ COUNT THE PARCELS AND CHECK THEIR CONDITION BEFORE THE DRIVER LEAVES.

 

3/ MARK YOUR RESERVATIONS ON THE DELIVERY NOTE IF GOODS ARE DAMAGED OR MISSING AND REFUSE THE DELIVERY

 

4/ KRAMPOUZ CANNOT REFUND OR REPLACE DAMAGED GOODS IF THE DELIVERY NOTE CONTAINS NO RESERVATIONS.

 

If goods transit via an airport, they should be checked when handed over by the airline.

Then follow the procedure described in step 3 above.


How are the shipping costs calculated for accessories shipment?

The shipping costs correspond to a shipping and wrapping flat fee from 0 to 10kg. It’s more interesting for you to group your accessories if possible.


Do you arrange shipments abroad?

Our export department is available for further information.


Remarks/suggestions about the site and the way it works

Do you want to tell us about something? We are always pleased to hear from our customers and we strive to meet your requirements. Your suggestions help us improve our products and services.


Found a bug ?

Have you come across a glitch while browsing? Let us know at contact@krampouz.com. Please give us as much detailed information as possible so we can deal with the issue as quickly as possible. Don't forget to give us the address of the page, your computer's operating system and the version of your browser.


How do I change my contact details/email address ?

If you want to change your contact details or email address just click on the pictogram which represents a man in the top right-hand corner of the Krampouz website. You can access and change your contact details in the section marked “my personal details”.


How do we handle personal data ?

Krampouz will keep the information that you give us strictly confidential. Your contact details are used for order management and the promotion of Krampouz products. In compliance with the French data protection bill of 6 January 1978, you have the right to access and modify your personal data held in our database. You may access, view, modify, rectify or delete the data you have provided.
To exercise this right, please write to Krampouz Customer Services – ZA de Bel Air – 29700 PLUGUFFAN – France or contact@krampouz.com

For information on distance sales and consumer rights in this field in France, please consult the French regulating authority (General Directorate for Competition Policy, Consumer Affairs and Fraud Control): http://www.economie.gouv.fr