Privacy statement

 

Our Privacy Statement aims at informing you of the methods regarding the collection, use and sharing of the information that you may be required to communicate to Krampouz through the website www.krampouz.com (hereafter the “Website”). This privacy statement complies with the General Data Protection Regulation, applicable as from 25th May 2018 with the aim of harmonising European law in terms of personal data protection.

This Privacy Statement may be amended at any time in order to comply with developments in legislation, regulations, case-law or technology.

Please read all of the following sections carefully, in order to know about and understand our methods in terms of processing your personal data.

 

I. Data Controller

The Data Controller is the company KRAMPOUZ, French Société par Actions Simplifiée (simplified joint-stock company) with share capital of €1 000 000 - Registered office: Zone d'Activité de Bel Air, 29700 PLUGUFFAN - France – Registered with the Quimper Trade and Companies Registry under the number 387 558 315. For any information, please send an email to dpo@Krampouz.com

 

II. Personal data processed

Categories of data processed

Personal data enable to identify a person directly or indirectly. The information collected enables us to provide you with a quality service when answering your requests for estimates and orders. The data in question are related to:

-your identity: your surname, first name, title, postal and email address, telephone number.
- our business relations: your purchase history, delivery and billing information, payment methods, messages sent via our website and to our customer services department.
- the use of the website: your IP address; the geographic location of your device; the type of device; the browser used; the operating system; the browser’s language; the dates, times and duration of connection; the pages visited, the authentication data collected using a session cookie.

Source of data

All personal data about you are collected directly from you. When collecting the data, Krampouz informs you whether such information is essential or not, along with the purpose of the collection and the rights available to you.

 

III. Purposes of the processing

In order to perform and improve the services that we offer to you, we are required to collect and record personal data to be processed for the following purposes:

  • Online sales service: we are required to collect personal data from our customers, which are essential for processing estimates and orders, such as: title, surname, first name, delivery and billing addresses, email address, telephone number. Fields of the form with an asterisk must be completed in order to use the service.
  • Sending newsletters, based on the customer’s or internet user’s consent to receive this type of communication.
  • Statistics and analysis of browsing and purchase habits on the website, based on the customer’s or internet user’s consent to the use and storing of audience measurement cookies.

When processing is based on consent, you may withdraw this consent at any time. Go to your customer account, at the “My Consent” section, to manage the different types of consent.

 

IV. Recipients of your data

The recipients of your data are the company KRAMPOUZ and the service providers authorised to process your data, according to their respective requirements.

Such data may be communicated to contractual service providers for managing your purchases (e.g.: a carrier).

Krampouz is required to work with business partners in particular for hosting the website and sending emails. For this purpose, the partners may have access to some personal data. Our partners meet with confidentiality requirements. Krampouz will never transfer or disclose your personal data to firms whose purpose consists in canvassing.

Such communication complies with the strict application of the regulations in force related to personal data.

 

V. Period of conservation of data

Your personal data are kept for as long as required for completing the purpose sought upon their collection. The identification data of the customers (name, address, telephone number, etc.) are kept for 3 years as from the last interaction. Some data may be kept for a longer period in relation to legal obligations, legal statute of limitations periods applicable or recommendations from the CNIL (French Data Protection Agency).

 

VI. Safety and confidentiality of data

Krampouz ensures the safety and confidentiality of the personal data communicated to it.

The website and your personal data are hosted by a specialist service provider in France, meeting with the Tiers III+ certification. Bank data are collected exclusively by our bank operator and are not stored by Krampouz.

 

VII. Your rights

You have a right to access, rectify, object to, erase, limit and request the portability of your personal data in accordance with the conditions stipulated in the General Data Protection Regulation (GDPR). You may use your rights by writing to us at the email address dpo@Krampouz.com or by letter sent to the postal address: Krampouz – for the attention of the DPO, Z.A. de Bel Air, 29700 Pluguffan, France

To assist you, the CNIL (French Data Protection Agency) provides letter templates adapted to each request. They are available at this address: https://www.cnil.fr/fr/modeles/courrier

In order to guarantee the confidentiality of your data, each request must be sent with proof of identity.

We undertake to process your request within one month as from its receipt. If the nature of your request leads us to extend this response time, you will be informed of this by email.

Right to access

The use of this right enables you to know how we process the data about you and to obtain a copy. This also enables you to monitor the accuracy of the data. This request must be sent by letter to the address above along with proof of identity. You also have access to a copy of the personal data about you in your account, in the “My personal data” section.

Right to rectify

You are entitled to request the amendment of your incorrect personal data or to complete your data directly from your account. This request must be sent by letter to the address above along with proof of identity.

Right to object

The right to object enables you to object to the use of your personal data. You should put forward your request to object by highlighting the “reasons related to your particular situation”. In the event of canvassing, you may object without grounds. This request must be sent by letter to the address above along with proof of identity.

Right to erasure

You are entitled to request the erasure of the personal data about you as soon as possible. In rare cases, in particular to respect a legal obligation, we may not meet with your request. This request must be sent by letter to the address above along with proof of identity.

Limitation right

The use of this right enables you to obtain the limitation of the processing of your data. This request must be sent by letter to the address above along with proof of identity.

Right to portability

You are entitled to receive the personal information that you have communicated to us, in a structured, regularly-used and machine-readable format, and to communicate such information to another data controller.

You may only use this right if your personal data are processed in an automated way (which excludes paper documents) and on the basis of your prior consent or the performance of an agreement entered into with you. You also have access to the downloading of your personal data in your account, in the “My personal data” section.

Digital Will

You are entitled to define the instructions related to the outcome of your personal data after your death. These instructions may be amended at any time. Where no instructions have been given, the heirs of a deceased person may use the latter’s rights.

Withdrawal of consent

You may withdraw your consent at any time when the processing is consent-based. Go to your customer account, at the “My Consent” section, to manage the different types of consent. In order to delete your customer account, you should send your request by email to the address indicated above.

Right to contact the relevant supervisory authority

You may make a claim with the Commission Nationale Informatique et Liberté (CNIL) - French Data Protection Agency: https://www.cnil.fr/fr/plaintes

 

VIII. Cookies and tags

What is a cookie?

A cookie is a text file placed on your device (computer, tablet or smartphone) by a website. A distinction may be made between functional cookies which are necessary for running the website, and performance cookies including the Analytics cookies which enable to analyse the use and performance of the website.

Why does Krampouz use cookies?

When you visit the website, we collect information in order to analyse the way in which you browse: your IP address, the geographic location of your device, the type of device, the browser, the browser’s language, the date and time of your requests, the time of your visits, the pages visited and certain elements on which you have clicked. We use cookies or other tags when you consult the website or when reading the emails that we send you, with a view to simplifying the collection and analysis of this information.

Functional cookies, which are essential for running the Krampouz website, enable you to have access to your customer account, to keep your browsing session active and to manage your shopping basket.

The information obtained enables us to offer quality browsing on our website, to assess the efficiency of our advertisements and the results of our communications, but also to identify and rectify any problems that may affect the browsing or presentation of the website.

Occasionally, we use the services of one or several third-party service providers for the display of online advertisements. These services may collect information on your visits and use it to send Krampouz advertisements to you.


 

Which Analytics cookies are used by Krampouz?

  • Functional cookies

Name of cookie

Term before expiry

Description

Cookie_ue

1 year

This cookie enables to store the authorisation for use of cookies for the current domain by the user

Pll_language

13 months

Cookie enabling to remember the language chosen by the user.

 

  • Analysis cookies

Name of cookie

Term before expiry

Description

_gat_UA

1 minute

Google Analytics cookie enabling to assess website visits.

_gat

1 minute

Google Analytics cookie enabling to assess website visits.

_ga

14 months

Google Analytics cookie recording a unique identifier used to generate statistics on the way in which the visitor uses the website.

_gcl_au

3 months

Google AdSense cookie to test the efficiency of the advertisement on various websites by using their services.

_gid

session

Google Analytics cookie recording a unique identifier used to generate statistics on the way in which the visitor uses the website.

ajs_anonymous_id

1 year

Cookie used to count the number of new people visiting the website.

ajs_group_id

1 year

Cookie that does not currently collect any data.

 

How to block or delete cookies?

If you do not want the website to record cookies on your device (except for the functional cookies which are essential for running the website), you may block or delete cookies using your browser settings.

Here is the procedure to follow for the most common browsers: